Mobile Applications for Online Complaints in the Wilaya of Mila

Abstract

The use of smart phones has increased especially with the appearance of mobile applications in different domain notably in administration. In this thesis, wen are interested in the use of this mobile technologies in Wilaya administrations. We focus our work on the relation between citizen and complaint services in Wilaya. In Wilaya there are two offices to receive the complaints : The call center and the mediation office, but the used methods to receive and save the complaint information in both offices are primitive and backward, despite the potential technological devices owned by the Wilaya, which are not fully used. For this, we propose a solution by developing an android application to provide a permanent connection between the citizen, Wilaya services and executive institutions.