رقمنة الحالة المدنية و دورها في تحسين الخدمة العمومية في الجزائر

Abstract

The study aimed to identifie the role of civil status digitization in improving public service in Algeria. This was done by answering the following question : To what extent does civil status digitization contribute to improving public service in Algeria ?This topic was addressed through three chapters: two theoretical chapters and one practical chapter. The first chapter addresses the conceptual framework of digitization and public service. The second chapter examines civil status digitization and its role in improving public service. The third chapter is an applied study of civil status in the Ahmed Rachdi municipality, examining its digitization and its relationship to improving the public service provided by it.We followed a faithful analytical approach and used a questionnaire as a study tool. Ultimately, we concluded that civil status digitization plays a role in improving public service