دور التكنولوجيا المالية في تحسين الخدمات المصرفية

Abstract

This study aims to discover the role of financial technology in improving banking services through itsfive imensions: reliability, speed of response, ease of use, efficiency and capacity, security andassurance.In order to achieve the objectives of this study and to drop these ideas in reality and to test them byproposing a set of hypotheses, it was relied on the technique of the case study of the Bank of Agricultureand Rural Development (BADR) agency, Mila, using the questionnaire as a tool for data collection. Thestudy included a sample of 20 employees, which were analyzed using the statistical program (6SPSS V 2). The most important results of the study were as follows: • Fintech has a role in improving reliability; • Fintech has a role in improving response speed; • Fintech has a role in improving ease of use; • Financial technology has a role in improving efficiency and capacity. • Financial technology has a role in improving safety and security. From it, a main conclusion was reached that financial technology has a role in improving bankingservices, as banks seek to improve and renew their banking service in line with the changes and desiresof customers and developments in the financial ector.