دور الإدارة الإلكترونية في تحسين جودة الخدماث العمومية

هديل, بودرع

Please use this identifier to cite or link to this item: http://dspace.centre-univ-mila.dz/jspui/handle/123456789/3908

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DC Field	Value	Language
dc.contributor.author	هديل, بودرع	-
dc.date.accessioned	2024-11-12T09:00:16Z	-
dc.date.available	2024-11-12T09:00:16Z	-
dc.date.issued	2024-06	-
dc.identifier.citation	إدارة أعمال	en_US
dc.identifier.uri	http://dspace.centre-univ-mila.dz/jspui/handle/123456789/3908	-
dc.description	This study aimed to explore the role of electronic management in enhancing the quality of public services, focusing on key concepts related to electronic management and its elements. It highlighted its relationship with the quality of public services from the perspective of employees in a sample of municipalities in Mila province (Ferdjioua, Wadi El Nejaa, and Rouashed). To achieve its objectives, a questionnaire was developed consisting of three dimensions: personal data, measuring electronic management elements in institutions, and measuring the quality of public services. After collecting and processing the data using SPSS software, 56 questionnaires were analyzed. The study found that one of the most prominent results was that the elements of electronic management, including hardware, software, communication networks, and human resources, have a significant impact on the quality of public services. The study concluded with a set of recommendations, among which was urging the institutions involved to increase their focus on electronic management across its various components, given its significant role in facilitating tasks and providing better services, thus achieving citizen satisfaction.	en_US
dc.language.iso	ar	en_US
dc.publisher	university center of abdalhafid boussouf - MILA	en_US
dc.subject	إدارة إلكترونية، تحسين الجودة، خدمات عمومية، جودة الخدمات العمومية	en_US
dc.subject	electronic management, quality improvement, public services, quality of public services	en_US
dc.title	دور الإدارة الإلكترونية في تحسين جودة الخدماث العمومية	en_US
dc.title.alternative	دراسة حالة عينة من بلدياث ولاية ميلة	en_US
dc.type	Thesis	en_US
Appears in Collections:	Business and management economics

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