تقييم جودة خدمات الوكالات السياحية من وجهة نظر الزبائن

معتز ،عبد الجليل, بلحاج ،رحال

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DC Field	Value	Language
dc.contributor.author	معتز ،عبد الجليل, بلحاج ،رحال	-
dc.date.accessioned	2020-11-17T13:33:38Z	-
dc.date.available	2020-11-17T13:33:38Z	-
dc.date.issued	2019-06	-
dc.identifier.other	330-1211	-
dc.identifier.uri	http://dspace.centre-univ-mila.dz/jspui/handle/123456789/367	-
dc.description	n this study, we tried to evaluate the quality of the services provided by the Bounekir Travel and Tourism Agency from point of view of their costumers . In order to achieve the aims of the study, we used performance model (servperf) its five dimensions, which focuses on measuring the real performance of service provided to costumers, the problematic of study is to measure the quality of service provided by the travel agency, we applied the model through a questionnaire distributed to a sample of 180 costumers of the travel agency, was then retrieved 150 suitable for analysis and later collect Data and analyze them using the SPSS24 program. In the end, it was concluded that customer evaluation of the quality of services offered to them by the Bounekir Travel and Tourism Agency is of a high standard, in terms of dimensions of physical quality guide, Security, Response, Sympathy, and Reliability is in a very close proportions, therefore, we recommend that the agency should maintain this level of quality in services.	en_US
dc.language.iso	ar	en_US
dc.publisher	Abdelhafid boussouf university Centre mila	en_US
dc.subject	الخدمة، جودة الخدمة ،الزبائن ، أبعاد الجودة ،الوكالة السياحية	en_US
dc.subject	service, quality of service, customers, quality dimensions, tourist, agency	en_US
dc.title	تقييم جودة خدمات الوكالات السياحية من وجهة نظر الزبائن	en_US
dc.title.alternative	-دراسة حالة وكالة بونقير للسياحة والسفر- شلغوم العيد ميلة	en_US
dc.type	Thesis	en_US
Appears in Collections:	Business and management economics

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