دور إدارة المعرفة في تحسين جودة الخدمات المقدمة في الجامعة

Abstract

Knowledge management is the core asset that leads to the success and growth of higher، this is what we tried to prove through this study, which aimed to know the role of knowledge management is improving the quality of service provided at the University, in this study we followed the theoretical side of the descriptive approach, As for the practical side we relied on the analytical approach using the questionnaire that was distributed to a sample of 40 professors for a test, the hypotheses of knowledge management on the quality of service rovided at the university center ABD ELHAFID BOUSSOUF MILA from the professor’s point of view, and this was proven by accessing the existence of statistically significant effect of operations management knowledge : knowledge generation, knowledge storage, knowledge sharing, knowledge application) on the quality of service provided at university, and on the basis of these results the study presented a set of recommendation that support the adoption of the university center for knowledge management and benefit from its positive epercussions on improving the quality of the service.